Tenants Frequently Asked Questions


Q: What is required for me to apply to take a property?

A: Once you have selected a property and completed the application form, a non-refundable administration charge (see below for costs) is required which enables us to hold the property for you subject to contract and satisfactory references.  This does not in any way form a contract or any obligation upon ourselves or the Landlord.  At this stage and subject to the Landlord’s agreement we will advise other applicants that the property is under offer.

We charge a tenancy fee for the first applicant and each additional applicant thereafter per person. These charges are to cover administration and referencing costs.

1 applicant – £150.00

2 applicants – £165.00

3 applicants – £180.00

4 applicants – £195.00

In order to successfully complete your application and prior to any Tenancy Agreement commencing, we will require proof of residency in line with the Government “Right to Rent” scheme, in the form of photographic ID for each tenant which can be a passport or driving licence and a utility bill which is less than 3 months old

Q: What happens to my application?

A: Your application will be processed as soon as possible to ensure there is no delay. Please ensure that you have telephone numbers, fax numbers, email addresses of referees as this will help speed up the process.

As soon as references are received back we will let you know the result and your confirmation pack will be sent to you.  Credit referencing normally takes up to 7 days and in some instances longer depending on how easy it is to contact people on your form.  It might be wise to inform your referees that we will be contacting them.  Any detrimental information or false credit information may affect your application and you will forfeit your administration charge as it is non-refundable.

Q: What happens if I have pets?

A: If the Landlord has given permission for pets to be kept in the property then and additional £150.00* will be due.  *This figure may vary according to the requirement of the landlord and will be confirmed to you in writing prior to check-in.

Q: What do I need to pay on check-in?

A: You will be required to pay the first months rent and your tenancy deposit*

*usually one months rent plus £100.00 unless otherwise specified.

Q: How do I pay?

A: You can pay cash direct to our office; bank draft made payable to Let two or by direct bank credit to Let two’s client deposit account

Please note personal or company cheques are not acceptable.

Q: When can I collect my keys?

A: Keys can be handed over once all satisfactory references and relevant ID’s have been obtained.  We must also be in possession of cleared funds.  An appointment will be arranged for a representative from our office to meet ALL tenants and Guarantor (if applicable) at the property to go through the Schedule of Condition, take opening meter reads and sign all necessary documents.

Q: What happens about utilities?

A: Opening meter reads will be taken on the day you move in and we will on behalf of your Landlord notify the providers of these reads.  It is your responsibility to register with the relevant companies and you will be responsible for paying these accounts for the duration of your tenancy unless otherwise stated in your tenancy. Telecommunications companies will not accept instructions from third parties and therefore, neither the Landlord or Agent can be responsible for ensuring there is a working active line available to you.  If you are moving into a property that has not had a telephone line connected previously or it has been vacant for 3 months or more then it will be your responsibility to pay the BT or other provider’s connection fee.

Q: How do I pay future rent?

A: Your rent in cleared funds should reach our account on the anniversary of the commencement of your Tenancy Agreement. (i.e. if your Tenancy commenced on the 15th of the month then rent is due on the 15th day of each and every month) For standing order payments rent will leave your account 3 days before it is due to enable it to reach our account on the due date.  Standing orders are instructions to your bank to pay Let two, they cannot be cancelled or changed by Let two once they are set up.

Only one Standing Order is acceptable for payment of rent; we cannot accept split payments.

Q: What happens to my Tenancy Deposit?

A: Your tenancy deposit will be paid into the Deposit Protection Service.  At the end of your tenancy we will check the property and providing there are no damages a request to the DPS will be made to repay this.

Q: What happens when my Tenancy is renewed?

A: Should your Tenancy been renewed there may be an additional administration charge, please refer to our office for more details.

Q: How do I get my deposit back?

A: At the end of your tenancy Let two or your landlord (depending on whether your lease has been managed) will inspect your property against the Schedule of Condition, providing there are no damages a request to return your bond will be made with the DPS. Further information can be found; www.depositprotection.com


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